Retail

The retail area encompasses metering, switching and reconciliation (part D, part E and part J of the Electricity Governance Rules), as well as consumer protection measures such as retail contracts and Guidelines for vulnerable and medically dependent consumers. For more information on the retail area, refer to the statement of intent and the links below.

Retail market operations includes the reports, statistics, handouts and guidelines relating to parts D, E and part J of the Rules.

The Electricity Commission’s Senior Advisor Retail Operations is Ron Beatty and the Director Retail is Karen Bradley.

• Retail and Consumer Advisory Group
  
• Retail Market Advisory Group (disestablished)
  
• Consultation documents
• Submissions
• Registers

• Approval method of a consumer complaints resolution scheme
  
• Arrangements to assist medically dependent and vulnerable consumers
• Audits
• Audit Summaries
  
• Code of Practice D5 Review Panel
• Consumer Information
• Contracting arrangements
• Domestic electricity retail contracts
• Model arrangements for electricity distribution services
  
• Distributed Generation
  
• Electricity Information Exchange Protocols (EIEPs)
• Information papers
• Metering
• Advanced metering infrastructure
• Load management infrastructure
• Part D review project
  
• Reconciliation
• Reconciliation Manager monthly service provider reports
  
• Reconciliation Manager monthly breach reports
• Registry
• Registry monthly reports
• Retail market statistics
• Retail/Social Agency Protocol Working Group