Retail

The retail area encompasses metering, switching and reconciliation (part D, part E and part J of the Electricity Governance Rules). It also includes the development of the retail rules (part B). For more information on the retail area, refer to the statement of intent and the links below.

The Electricity Commission’s Senior Advisor Retail Operations is Ron Beatty.

On 1 April 2004 the Electricity Commission took over most of the projects being managed under the auspices of the MARIA Governance Board. These projects have now been integrated into the retail workstream.

Retail market operations includes the reports, statistics, handouts and guidelines relating to parts D, E and part J of the Electricity Governance Rules. It also includes model contracts required by the Government Policy Statement, when these have been developed.

• Retail Market Advisory Group
• Consultation documents
• Submissions
• Registers

• Advanced metering infrastructure
  
• Approval method of a consumer complaints resolution scheme
  
• Arrangements to assist low income and vulnerable consumers
• Audits
• Code of Practice D5 Review Panel
• Consumer Information
  
• Electricity Information Exchange Protocols (EIEPs)
• Information papers
• Load Management
• Model contracts
• Reconciliation managers monthly reports
• Reconciliation
  
• Registry
• Retail market statistics
• Retail/Social Agency Protocol Working Group